A case: my own
I manage Google profiles, and the hard part about reviews isn't replying. It's finding out late.
Before: open every profile each morning, check for anything new, write it down.
Now: if a review of 3 stars or fewer comes in, an alert hits my phone with the text and the business name.
I don't sell it as a feature. It's what lets me reply to a review the day it lands.